Sunday, 15 July 2012

Private tenants protest letting agents' "scam"

Private tenants protested outside Drivers & Norris (D & N) letting agents in Islington's Holloway Road yesterday (Saturday 14 July). The action was in support of two prospective tenants who paid a total of £300 in fees for reference checks which has not been refunded, despite no services being delivered to them by D & N, and no tenancy agreement having been signed. The "D & N Three" asking for the money back - Phil Tsappas, Kyri Tsappas and a friend who is supporting them - are still homeless.

As Phil put it to me, there was "no deal, no contract signed" for a tenancy via D& N. Kyri told me that he and his fellow "applicants applied to secure a tenancy... Drivers & Norris failed to provide service."

The action was called by the newly-formed Haringey Private Tenants' Action Group (HPTAG) – the two-bedroom flat that the three people had applied for that is let by D & N is in Haringey.

The Drivers & Norris Three walked into D & N's Holloway Road office shortly after 11am, asking for the fees to be refunded, and to speak to the lettings manager, Sean Corrigan, although they were told his was out. It appeared at one point that lettings staff had phoned Corrigan and that he was on his way, but this turned out not to be the case. Meanwhile, HPTAG people assembled in the street outside, with banners and a megaphone.

Inside Drivers & Norris with the protesters (and a sales manager)

Phil Tsappas told me that their guarantor had been charged £60, and that he and Kyri had been charged £120 each for each reference check, making a total of £300 for all of them. The guarantor had failed the reference check. One of the D&N letting team told the D&N Three that the issue of the £300 fee was "not our fault, we didn't conduct it" (the reference check.) Phil told me the check had been carried out on D&N's behalf by FCC Paragon, who he says seem to do reference checks for most of the letting agents in Haringey. The Three then went to another letting agent – Winkworth, who also use FCC Paragon and, according to Phil, quoted them £150 each for a reference check.

D & N staff declined to give me their names and told me they had no comment to make.

Phil says he's done some research and the cost charged to a letting agent by FCC Paragon for each reference check is "£17-£19, we think."

A Police Community Support Officer arrived shortly afterwards and asked those protesters inside the D & N office to leave, as it was "private property" and that the D & N "guys feel like they're being harassed". Two police constables and Islington Division's CCTV van also showed up soon afterwards, with the police remaining in the D & N office for the duration of the protest.

The D & N Three left the office to join the protest outside. PC 577 at one point came to the door to tell them one of them could come into to talk to a sales manager from the lettings team. The D & N three declined – one of them told me that this was the same D & N employee who told him on the phone that he should consider himself lucky D & N hadn't kept their whole £800 holding deposit.

The Drivers and Norris Three

Despite the pouring rain, most of the 800 leaflets the protesters had brought along were handed out to mostly sympathetic passers-by, including one of the very few customers going into the D & N office on what's normally its busiest day of the week.

Jacky Peacock, director of Brent Private Tenants' Rights Group – on of very few such organisations in the UK - explained to a concerned-looking PC NI 577 that there are currently "no regulations" in place on what letting agents can charge prospective tenants. Jacky told me tenants can only go to the the Property Services Ombudsman if the letting agency is a member of one of the industry's associations. What about local trading standards officers? "Low on their list of priorities" according to Jacky.

Shoppers in busy Holloway Road were addressed by demonstrators by megaphone, who called for "affordable homes secure tenancy and end to rip-off fees!" One protester using a megaphone told the small crowd that "Drivers & Norris are having a laugh!"

In "discussion" with Drivers & Norris sales staff

One protester told me that letting agents offer "incentives that are designed to fail" - for every flat a letting agent has on books, five groups of applicants will look at it, "they take one [group of tenants], how many holding deposits do they keep?"

The D & N Three plan to return to demonstrate outside Driver some time end of next week, and until they get their money back.

Haringey Private Tenants' Action Group's next meeting is a on Saturday 21st July, 2012 11am, Cafe Life, North London Community House, 22 Moorefield Road, London N17 6QN, near Bruce Grove Station. All welcome. Email:

The police (and a PCSO) arrive


More photos from the event by NUJ freelance professional photographer Peter Marshall (please ask him for permission to reproduce!)

Haringey Solidarity Group's housing page

Recent Guardian "Comment is Free" piece "Landlords and letting agencies watch out – your tenants are angry and mobilising" by "Rentergirl" blogger

Photos: Matt Salusbury


Squeezed Tenant said...

Me and my partner fully support you guys! We are in a dispute ourselves at the moment.. Properties here are OVERPRICED, in POOR condition and the estate agent fees are BIZARRE.. To top this all off there is the lovely section 21, which can be used against you if you dare to complain about negligent repairs. In that case you can find yourself a new agent and pay ridiculous fees.. Not to speak about renewal fees... We are with our backs against the wall. There is no alternative. This is just another aspect of the massive property scandal in England.. But nobody seems too bothered to do anything about it.

[] said...

It appears that they also have another company specialising in debt recovery. Perhaps the above PDF can provide some guidance on pricing - much lower than the £17-19 pounds if estate agents are members.

My friend has just been checked by FCC, and when the link between estate agents and FCC was queried it was said by FCC that the agent was indeed a member.

If these prices are anything to go on, the agents are making a small fortune on the side! There must be someone that can be called in to sort this out. If anything, the media would love a story like this!

Unknown said...

Hi.....nice blog you have posted.

Alva Phillips said...

That letting agent’s scam was now viral, This was very alarming especially for us tenants.

Alva@Letting Agent Bristol

COVID-19 Landlords Edinburgh said...
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COVID-19 Landlords Edinburgh said...
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Unknown said...

Wow! Great article! It inspired me to make my own blog
Rent property

Urien Roen said...

I’ve connected with numerous people who got scammed by tenants.
There are services out there which can assist with screening for bad tenant such as

Alerts - BZ Interviews

BTC Group said...
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